Shipping policy

At KIVA, we aim to provide a safe and enjoyable shopping experience for all our customers.

• All orders are processed and shipped within 1–3 business days after payment confirmation.
• Products can be returned within 7 days of delivery if they are defective or not as described.
• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Refunds will be issued to the original payment method within 5–10 business days after receiving the returned item.
• For any questions or assistance, please contact us at support@kiva-mobile.com.