الشروط والأحكام

Last updated: {{ 17-10-2025 }}

Welcome to Kiva Mobile
By accessing or purchasing from our website https://kiva-mobile.com (the “Site”), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Use of the Website

  • You must be at least 18 years old or accessing the Site under the supervision of a parent or guardian.

  • You agree to use the Site only for lawful purposes and not to engage in any activity that may harm, disable, or overburden our servers or networks.

  • We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user is violating these Terms.

2. Products and Pricing

  • We make every effort to display accurate product descriptions, images, and pricing.

  • Prices and availability are subject to change without notice.

  • In case of pricing errors, we reserve the right to cancel any order placed for an incorrectly priced item.

3. Orders and Payments

  • When you place an order, you agree that all details you provide are accurate, complete, and current.

  • We accept online payments through secure payment gateways (e.g., Visa, MasterCard, local wallets).

  • All payments must be made in the currency displayed at checkout.

  • Orders are confirmed only after full payment has been successfully processed.

4. Shipping and Delivery

  • We deliver across Egypt / the Middle East (or your service region).

  • Estimated delivery times are provided for convenience and may vary due to carrier delays or external factors.

  • Once a product is shipped, ownership and risk transfer to the buyer.

  • For more details, please review our [Shipping Policy].

5. Returns, Exchanges & Refunds

  • Customers may request a return or exchange within 14 days of receipt if the item is unused, unopened, and in its original packaging.

  • Certain items (e.g., hygiene products, personal-care items, digital goods) are non-returnable for safety reasons.

  • Refunds will be processed to the original payment method after inspection.

  • For more information, see our [Return Policy].

6. Intellectual Property

  • All content on this Site—including text, images, graphics, logos, and software—is the property of Kiva Mobile or its licensors.

  • You may not copy, reproduce, modify, or distribute any materials without prior written permission.

7. User Accounts and Security

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must immediately notify us of any unauthorized use or security breach.

8. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • Our total liability shall not exceed the total amount paid by you for the product that caused the claim.

9. Third-Party Links

  • Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

10. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt (or your country of operation).

  • Any disputes will be subject to the exclusive jurisdiction of local courts.

11. Changes to These Terms

  • We may update these Terms at any time.

  • The latest version will always be posted on this page with the effective date.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Email: hello@kiva-mobile.com