Return & Exchange Policy
We are committed to providing a smooth return and exchange process in accordance with the applicable Egyptian Consumer Protection regulations and the terms outlined below.
A. Return & Exchange Policy
1. Defective Products
Return Period
You may request a replacement or refund within 30 days from the date of purchase or receipt if the product has a verified manufacturing defect.
Inspection Procedure
The product will be inspected by the authorized service center within 14 business days.
If a manufacturing defect is confirmed, you will be entitled to either:
A replacement product (subject to stock availability), or
A full refund.
If no manufacturing defect is found, the product will be returned to you, and return shipping charges may apply.
The Following Are Not Considered Manufacturing Defects
Damage resulting from misuse, negligence, accidents, or unauthorized repairs.
Software-related issues, operating system updates, or compatibility issues.
Product Condition Upon Receipt
In-Store Purchases
Please inspect your product before leaving the branch. Any visible physical damage must be reported to our staff immediately.
Online Orders
If the product arrives with visible physical damage, you must notify us within 24 hours of delivery and provide a clear video showing the package being opened.
Sealed Products
If a sealed product is accepted without inspection at the branch, any subsequently reported manufacturing issue will first be subject to inspection by the authorized service center before a replacement or refund decision can be made.
2. Non-Defective Products
Return Period
You may request a return within 14 days from the date of purchase or receipt.
Return Conditions
To qualify for a return, the product must:
Be unused and in its original condition.
Be returned in its original sealed packaging.
Include all original accessories, manuals, packaging materials, and any promotional items received with the purchase.
Return Process
Online Orders
Submit your return request through our website.
A courier will be arranged to collect the product within 24 hours.
A return decision will be made within 72 hours after the shipment is received and inspected.
Returns Through Our Branches
You may return the product to any of our branches by presenting the original purchase receipt or proof of purchase.
Refunds & Exchanges
Exchange
If the authorized service center confirms a manufacturing defect, the product will be replaced with a new one, subject to stock availability. If a replacement is unavailable, a full refund will be issued.
Refunds
Approved refunds will be processed within 14 business days from the date the return request is approved.
Refunds will be issued using the original payment method whenever possible.
For cash payments, our customer service team will contact you to arrange the refund.
Important Notice
Customers are advised to carefully inspect the screen and the external condition of mobile phones, laptops, tablets, monitors, and televisions upon receipt. Any visible physical damage must be reported immediately for in-store purchases, or within 24 hours of delivery for online orders.